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FAQ's

Which is the best washbasin to buy? 

Well that is a very difficult question to answer since it all depends on your needs, your preferences, your budget and the space you have available. The choice is wide and you will be best to look through the manufacturers brochures and visit bathroom showrooms to get ideas before you start making final decisions. 

Is there a fast and easy way to renovate my bathroom?

You can spruce up a tired looking bathroom without major renovation works by updating the fittings, and perhaps replacing your washbasin. Banish the clutter with a bigger storage unit or update your shower with a simple to fit shower totem. A full renovation is of course more involved, but Ideal Standard makes it easier with complementary products for every part of the bathroom that go together beautifully to transform your bathroom space.

What are the benefits of using a mixer tap?

Most GreatPlumbing Standard mixer taps include a factory fitted 5 litre per minute flow regulator that will reduce your water consumption by a significant percentage. Simply replacing your old tap with a new mixer tap will allow you to use significantly less water while delivering the water at just the right temperature for your needs.

Which is the best - the open rim or the boxed rim toilet?

Both types of rim perform well and do the job of controlling the cascade of water into the bowl of the WC. Box rim pans tend to be more expensive than open rim pans since they are much more difficult to manufacture. They do however create less turbulence since the water flow is better controlled. They may be slightly quieter in operation. 

 

Are wall hung toilets safe? i don't fancy sitting on the loo which is off the ground...

Yes. The wall hung toilet is supported either on very robust brackets which are fixed to the floor behind a wall or they are supported on well engineered frames, again behind a wall or inside furniture. Both systems are tested by weight loading at loads well above the average human wight. 

 

Types of Toilets

Gravity Tank Toilets:
Gravity two piece tank toilets are the most common toilet used in residential settings. They also are in some commercial/business settings. They depend on the volume of water (today generally about 1.28 – 1.6 gallons) in the tank to flush wastes and usually require water pressure of at least 15 psi (pounds per square inch) to operate properly. The tank and bowl are usually two separate pieces, although this is not obvious once they are in use. A few one-piece toilets are also available and these don’t always flush as well and are mostly chosen for their looks.

Pressurized Tank Toilets:
This design uses water line pressure to achieve a higher flush velocity. Water is not stored inside the tank, but in a tank that compresses a pocket of air and releases pressurized water into the bowl and out the trapway. They generally require at least 25 psi of water pressure to operate well. Retail prices for these toilets are generally over $200 and theplumber.com does not recommend these types of toilets.

Flush Valve Operated Toilets:
This is the type of toilet usually found in many public and commercial restrooms. These toilets have no tank. Instead of a water storage tank, this toilet uses a valve directly connected to the water supply plumbing of a building. This valve controls the quantity of water released over time by each flush. Flushometer valves are typically made by one manufacturer and the china bowl by another. It is important that there is a proper match between the valve and the bowl when purchased. Unlike tank-type toilets, flushometer valve toilets must accommodate different water pressures at different points in a building.

 

LED

  1. What is an LED?
    A Light Emitting Diode (LED) is a device consisting of a semiconductor that emits light energy when an electrical current is passed through it. LEDs can be used for a wide range of lighting applications. It is predicted that LED lights are the future for energy-efficient home lighting.
  2. How long do LED bulbs last?
    LED light bulbs have a much longer life span compared to standard halogen bulbs. In fact LED bulbs last up to 50000 hours – that’s over 5 years of continuous operation! When you install new LED lights you may never have to replace the bulbs again.
  3. Do LED light bulbs provide high quality lighting?
    The short answer is YES! We pride ourselves on the quality and the light output of all our bulbs simply choose between warm or cool white. You certainly won't be disappointed with the quality of the lighting!
  4. Why do I need an LED-compatible transformer?
    You may only need a transformer if you are buying 12v bulbs all 240 bulbs do not require a transformer, 12v bulbs are MR16, G4 and MR11. 


Where can I find pressure information for my chosen tap?

Each tap has its own required minimum bar pressure information; this information can be found under the details and specifications section of the dedicated product page or alternatively within the specification pdf again under the same section.


Is there a new legislation in place regarding New Homes and thermostatic bath fillers?

Yes, new Government legislation was introduced in April 2010, in which it modified the requirement for bath fillers to be thermostatically controlled within New Homes.(Scotland introduced this law 3 years previously) All new-build homes across England and Wales will now have to have devices fitted that limit the temperature of the bath water to a maximum of 48°C.


What is the standard delivery time?

Delivery time can vary depending on what you have ordered and where you live. On average your order will be delivered in approximately 3-5 working days. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons this can be delayed. We do show up to date stock information for each product on our website. 

Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link which will allow you to see the most up to date information about where your order is. 

We strongly advise that you do not book plumbers until your goods have arrived and have been checked, as we are not liable for any plumbers costs, consequential loss or compensation in any way.


How much does delivery cost?

Delivery costs are calculated on your total order, and take into account the delivery destination. For orders with multiple items, only one shipping fee is applied, based on the total weight of your goods. Free standard delivery is available on all orders over £500.

How do I return an item?

While we hope that every customer is delighted with their order, we understand that from time to time, an item may need to be returned. If this is the case for you, please be aware that for items that are in a resalable condition, we require notification within 7 days of you receiving the unwanted item. Unfortunately, after 7 days we are only able to offer an exchange. For damaged or faulty items, you must inform us within 48 hours. Once you have notified us, you must aim to get the products back to us within a reasonable time - the sooner we receive the products, the quicker the process can be completed.

All goods, wherever possible, must be returned unused and in their original packaging. Unfortunately, we cannot refund goods that have been damaged whilst in your possession.

Also, please be aware that we are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.


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